Techniques like analytics and traditional databases can only go so far. With the amount of data today, we know there is no way we as human beings can process it all. The second that is upon us, but we are only probably 10% of the journey in, is artificial intelligence. That goes back to scale, and ease, and flexibility and frictionless. You have to have a place where you deploy your technology, and the cloud has given us a better answer than many before. WSJ: Which technologies are you referring to? I think tech is the fundamental source of competitive advantage today. Through the last century we talked about knowledge workers. Then it was tradingвЂ¦the things you got from the land, gold, wheat, grain.

If I look at the sources of competitive advantage, 2,000 years ago it was physical resources. You combine that with the need for omnichannelвЂ¦with that backdrop, I would say technology has gone from being a cost of doing business to one of the fundamental sources of competitive advantage. The role of the pandemic, of globalization, of climate change, sustainability-all play a role in how and where we work. Both the nature of work, and where people want to work and how many people want to work and could work, is dramatically different today than some years ago. Krishna: If we take maybe three to five years as a backdrop, demographics have changed. WSJ: How has the relationship between business and technology changed during the last 10 years?

Portions of this interview appeared in a roundtable discussion The Wall Street Journal published earlier this month. Here are edited highlights of the conversation with Mr.

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